Cancellation & Refund Policy
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Refunds for e-courses
We will work with you to make you satisfied with our work. However, If you are not 100% satisfied with your purchase, we offer a money back guarantee on e-courses. To be eligible for a refund, you must have completed the training and found it not to have been of value and you have learnt nothing from the content. In some instances where there are exercises to complete, we will request that you send copies of these images or other completed coursework you have completed so I can evaluate why it did not work for you. Then, you can get your money. However, there will be a 3.7% transaction cost charged by credit card processor per transaction
When and how we issue refunds
Upon determining that a cancellation or refund is due to you, we will issue such refund or cancellation within 60 days of purchasing the course. The request must be sent via email from the email address used to register on our website www.educationalresearchexperts.com to buy the course/service. Please mail refund requests to [email protected]
To request a refund within 60 days of purchase -Please send an email to [email protected] with the following details:
- The name of the eCourse
- The date you bought it
- The receipt or proof of purchase
- The email address you used when you bought the course
- An explanation of what you didn’t like about it and your reasons for requesting a refund – we need to know what didn’t work for you so we can make changes and improve future eCourses and re-writes.
Multiple payments for the same course
In case participant made extra payment (same course bought multiple times) for the same course, refund will be issued upon request. There will be a 3.7% transaction cost charged by credit card processor per transaction. Refund of the multiple payments made by the customer will be processed via same source (original method of payment) within 7 to 10 working days after initiation by the customer.
Hardware & software maintenance and support services
Educational Research Experts does not offer any refund for support services once agreed by the customer.
Training and service cancellations
Customer reservations which are cancelled thirty (30) or more days before the start of the workshop/training will be refunded, in their entirety.
Customer reservations which are cancelled fourteen to thirty (14-30) days from the beginning of the workshop; consultancy or training will be refunded, by fifty percent (50%) of the registration fee.
No refund is offered for any cancellations within two (2) weeks of the start of the workshop.
Web/Graphic design projects:
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: i) if the project has been completed and uploaded on the server. ii) If you do not communicate with www.bountyictventures.com for more than 30 days following the submission of logo design, web design, or web development. Iii) Client fails to produce needed materials, imagery, or content agreed upon prior to starting project.
Any refund will take up to 30 days to process
Changes to payment and refund policy
We reserve the right to change this refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.
If you have any questions on how to get a refund or before making a purchase, please contact us.
Thank you for your cooperation in complying with Educational Research Experts registration cancellation and refund policy.